When you paste any of the Live Chat codes on the
pages of your website, these pages display a Chat icon that the visitors can
click to chat with your Support Operators. There is a set of such icons that
indicate different statuses of support. You can completely customize the icon
set on your website.
Customizing Live Chat icons
1. Login to your Control
Panel, search for the Domain Name for which you have purchased the
Live Chat Service and proceed to the Order Details view page.
Click here to
know how >>
2. Here, click Live Chat Manage Service.
This will take you to the Registered members area.
3. Under SETTINGS, click Select Icons.
4. Select any of the icon sets listed here.
Alternatively, you can also choose to upload your own icon set, by selecting the
Custom Icon Set option at the bottom.
IMPORTANT
- If you wish to use the icons on websites protected by SSL i.e., web page URLs beginning with
https://, select the checkbox adjacent to These icons require https
support as they will be put on a secure website.
- The above option will not be applicable
for Custom Icon Sets.
5. Once you have chosen the icon set of your
choice, click Submit.
Receiving emails sent by the visitor using Leave a
Message option
Messages left by the visitor using the Leave
a Message option are delivered to you in the form of an email. You can
specify an email address to receive these mails as explained below:
1. Login to your Control
Panel, search for the Domain Name for which you have purchased the
Live Chat Service and proceed to the Order Details view page.
Click here to
know how >>
2. Here, click Live Chat Manage Service.
This will take you to the Registered members area.
3. Under SETTINGS, click E-mail
Address.
4. By default, the email address associated
with the Customer Account managing the Live Chat Service is listed. You may
specify a different email address here.
5. Click Modify Email Address to save
the change.
