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Email Preferences
WhoisKing.com allows you to set mail preferences for
yourself and your Customers, thus deciding which mails generated by the System should be sent
to you and your Customers. As an example, if you are not using our Billing system for
collection of Payments, you can switch off all the mails associated with the
Billing system and so on.
You need to follow the steps mentioned below
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1. Login to your Reseller Control Panel from
http://advanced.whoisking.com/reseller.
2. Go to Settings -> Mail Preferences.
3. Here, you can click on Set
Specific Mail Preferences for myself/my Customers link. This would present you with a list
of mails sent by the System. You can select the mails you wish to receive and disable
the remaining mails. You can set the preference as Send ALL mails below to
myself/my Customers or DO NOT send any of the below mails to myself/my
Customers or Send
Mails to myself/my Customers based on my Custom Preferences.
- By default, the Email Preferences for self/Customer drop-down
menu is set to Send Mails to myself/my Customers based on my Custom Preferences. Here,
you can set the preference to Yes or No for individual mails.
- If you wish to receive all mails, you can select the Send
ALL mails below to myself/my Customers option from the drop-down menu instead of setting
the preference to Yes to each and every mail individually.
- If you wish to disable all mails, you can select the DO NOT send any of the mails below to myself/my
Customers
option from the drop-down menu instead of setting the preference to No to
each and every mail individually.
After making appropriate selections, you can
submit the same by clicking on Submit Changes.
4. Else, you can select the check box for Do not send ANY mail to me/my Customers.
This would disable all mails* from being sent to you and the
Set
Specific Mail Preferences for myself/my Customers option would disappear.
IMPORTANT
- There would be certain mails which would be compulsorily sent by the
System to you and your Customers, irrespective of the Mail Preferences set by you or
your Customers.
a. Compulsory Mails sent to you - Mails related
to Spam Complaints, Control Panel Password Retrieval/Modification/Expiry
Mails and Sub-Reseller Sign-up related Mails.
b. Compulsory Mails sent to your Customers -
Mails related to Spam Complaints and Whois Data Reminder Mails.
- Your Customers can set their own preferences from within their respective
Customer Control Panel through the Settings ->
Mail Preferences menu. The System would check your as well as your
Customer's preferences and send mails accordingly to your Customers as explained below -
If you have set the mail preference to No for a particular
mail, the option to set preference for this mail would not available to any
of your Customers under their Control Panel. This mail would never be sent
to any of your Customers.
If you have set the mail preference to Yes and a Customer under you has also set the mail preference to Yes
for that particular mail,
then
the mail would be delivered to this Customer.
If you have set the mail preference to Yes and a Customer under you
has set the mail preference to No for a particular mail, then
the mail
would not be delivered to this Customer. Thus, in this circumstance the preference set by the
Customer will override the preference set by you.
- * There are certain mails sent to you and your Customers
which are not compulsory mails. However, these mails cannot be
enabled/disabled from the Set
Specific Mail Preferences for myself/my Customers section. But these can be
enabled/disabled by selecting the Do not send ANY mail to me/my Customers
check box in the
Email Preferences page.
Mails sent to you - Payment related Mails, Payment Gateways
related Mails, Refund Request related Mails, Bulk Action related Mails,
Product
Addition/Modification/Renewal/Deletion related Mails, Domain Name
Restoration Mails
Mails sent to your Customers - Payment related Mails,
Refund Request related Mails, Bulk Action related Mails, Product
Addition/Modification/Renewal/Deletion related Mails, Domain Name
Restoration Mails
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